This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Delivery time depends on the shipping method selected and the destination location. Generally, it ranges from 1 to 7 business days.

Yes, we accept returns and exchanges within a certain period after receiving your order. Please see our returns policy for more details.

Once your order has been shipped, you will receive a confirmation email with a link to track your shipment.

We accept a variety of payment methods, including credit cards, debit cards, Apple Pay, PayPal and bank transfer.

On each product page, you will find a link to a size guide to help you select the appropriate size.
You can always ask for support to help you find your ideal size.

Yes, we offer international shipping to several countries. Please see our shipping page for the full list of destinations and corresponding prices.

The countries we cover with GLS PARCEL are;

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Norway, Netherlands (Holland), Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden, Switzerland, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Norway, Netherlands (Holland), Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden, Switzerland.

If you have any problems with your order, please contact us as soon as possible through our customer service so we can help you resolve it.

Fashion Coach is a specialized stylist who provides personalized guidance to enhance your shopping experience. It will help you choose the clothes that best suit your style and needs, ensuring that each purchase is a correct and satisfactory decision.